Cancellation and Returns Policy
CANCELLATION, RETURN AND EXCHANGE POLICY
General Information
At mertergiyim.com, we prioritize customer satisfaction and aim to provide transparent, reliable, and solution-oriented service throughout all order processes.
This Cancellation, Return and Exchange Policy sets out the procedures and principles applicable to purchases made through the mertergiyim.com website operated by Kalem İnternet Hizmetleri Ltd. Şti..
1. Order Cancellation
Orders are processed only after payment via Credit Card or Bank Transfer / EFT has been received in the company’s accounts.
Orders for which payment has not yet been made may be canceled without any further processing.
Cancellation requests for orders that have been paid for but have not yet entered the product preparation process may be considered.
Once the product has been packaged, prepared, handed over to the carrier, or the international shipping process has begun, cancellation requests will be evaluated in accordance with applicable legislation and this policy.
2. Right of Withdrawal
Customers acting as consumers may exercise their right of withdrawal within 14 (fourteen) days from the date of delivery under Consumer Protection Law No. 6502 and the Distance Contracts Regulation in force.
To exercise the right of withdrawal;
The product must be unused,
Its original packaging must be intact,
Its tags must not have been removed,
It must be in resalable condition,
It must be returned complete, together with all accessories and any promotional products
are required.
3. Return Conditions
Customers wishing to request a return must contact us first.
The product to be returned;
Must be unused,
Must not have been washed,
Must not have been altered,
Must not show signs of perfume, deodorant, or similar use,
Must be suitable for resale
must meet these conditions.
Returns of products that are unsuitable for hygiene or resale purposes may not be accepted.
4. Exchanges
Product exchange requests are evaluated subject to stock availability.
If the requested size, color, or model is in stock, an exchange may be arranged.
For products that are out of stock, an alternative product may be offered or another solution may be agreed upon by the parties.
5. Damaged or Incorrect Product
If the delivered product is;
Damaged,
Incomplete,
Or has been sent as the wrong product,
the customer must contact us as soon as possible after receiving the product.
Following the necessary investigation, if the issue is attributable to our company, a product exchange or an appropriate solution will be provided.
6. Inspection Upon Delivery
Customers are strongly advised to inspect the package in the presence of the carrier’s representative upon delivery.
Packages found to be damaged must not be accepted, and a damage report must be prepared by the carrier’s representative.
In the absence of a damage report, the review process may take longer.
7. Special Provisions for Wholesale Sales
mertergiyim.com primarily operates in wholesale sales.
For sales made to businesses, stores, boutiques, e-commerce sellers, and other commercial customers;
Order quantity,
Product specifications,
Production status,
Campaigns,
Special pricing
may be taken into consideration, and return and exchange terms may be agreed upon separately by the parties.
For custom-produced, bulk-ordered, or customer-specific products, the right of withdrawal may be limited or unavailable within the framework of applicable legislation.
8. International Orders
Delivery times for international shipments may vary due to customs procedures and the applicable legislation of the destination country.
For international orders, return and exchange procedures will be evaluated separately, taking into account shipping costs, customs procedures, and applicable legal rules.
9. Completion of the Return Process
Once the returned product has been received by our company, the necessary quality checks will be carried out.
If the return conditions are met, the process will be completed in accordance with applicable legislation.
Products that do not meet the conditions may be sent back to the customer with an explanation of the reason.
10. Contact
You can contact us using the information below regarding your cancellation, return, and exchange requests.
Company Name: Kalem İnternet Hizmetleri Ltd. Şti.
Brand: mertergiyim.com
MERSİS No: 0491068986800001
Tax Office: Maslak Tax Office
Tax No: 4910689868
Electronic Notification (UETS) Address: 25939-80513-10134
Address: Sultan Selim Mahallesi, Eski Büyükdere Caddesi, No:61, Internal Door No:2 Kağıthane / İstanbul
Phone: 0532 325 97 88
Email: info@mertergiyim.com
In line with our customer-focused service approach, we work to evaluate all your requests as quickly as possible.