Frequently Asked Questions
How can I place an order?
You can easily place an order by adding the products you like on our website to your cart. After selecting the product, color, size, and quantity, you can complete your order.
Can I buy products individually? Do I have to purchase a full set?
Since we sell wholesale, products are sold in sets. However, you do not have to purchase all colors. You can purchase a single set in a single color.
For example; Let’s say the product price is 5 dollars and there are 5 items in the package, such as 1S, 2M, and 2L. You select one color and choose 1 package. Product price: 5 dollars x 5 products per package = Total price you pay: 25 dollars
What is the minimum order quantity? Is there any order quota?
There is no mandatory minimum order quantity or order quota. You can purchase as many products as you need.
Can I mix different models, colors, and sizes in a single order?
Yes. You can purchase different models, colors, and sizes together in the same order, provided that they are ordered as sets. You can select the desired color, size, and quantity separately for each product.
Where can I see the prices, colors, sizes, and assortment information of the products?
Prices, colors, sizes, assortment, and other product information are available both on our website and in our online catalog.
Do you have a catalog where I can view your products?
Yes. You can browse our current products in our online catalog:
You can browse the products in the catalog and access detailed information about the products you like.
How much is the shipping fee?
The shipping fee varies depending on the total weight of the order, number of packages, and delivery address. Special contracted shipping rates are available for our customers.
You can view the current shipping fees on the following page:
Do you ship internationally?
We ship to all countries worldwide. Order and shipping conditions for international deliveries may vary by country. We ship internationally with Cargomini, FedEx, UPS, and DHL. Alternatively, you may choose your own shipping company, and we will deliver the products to the carrier you select. Customers who wish to order from abroad can contact us for more detailed information about shipping options.
How many days will it take for my order to arrive?
The shipping process begins after your order has been prepared. Delivery times may vary depending on the delivery address, shipping company, and shipment status. Domestic orders generally arrive within a maximum of 2 business days.
Will I receive an invoice for the products I purchase?
Yes. An invoice is issued for your orders. Your invoice is created based on the information you provide during the ordering process.
Are VAT charges included in the product prices?
Yes. VAT is included in the product prices displayed on our website.
I have placed an order. How can I track it?
After your order is placed, you will receive a unique order tracking code. You can easily track the current status of your order using this code.
To track your order:
Where can I find my order tracking code?
Your unique tracking code will be sent to you when your order is placed. You can use this code to check your order status on the Order Tracking page.
Where can I find product stock and size information?
The available color, size, assortment, and stock information for each product is kept as up to date as possible on the product page. The same information is also available in our online catalog.
Can I view product details before purchasing?
Yes. Product pages include product images, prices, color and size options, and other available information. You can also browse our products in our online catalog.
Can I purchase small quantities of different products?
Yes. You can select as many products as you need from different models, colors, and sizes.
Can I change my order details after placing an order?
If your order has not yet entered the preparation stage, you can contact us to request changes. Once the order preparation or shipping process has started, changes may not be possible.
Do you offer discounts?
The prices listed for the products on our website are our final prices. All products are invoiced, and the prices include VAT.
How can I cancel my order?
You can contact us to request cancellation before your order enters the preparation or shipping stage. Cancellation conditions are evaluated based on the status of the order.
Do you offer custom manufacturing?
Yes, we offer custom manufacturing. You can find all the details on the relevant page.
How can I cancel my order?
You can contact us to request cancellation before your order enters the preparation or shipping stage. Cancellation conditions are evaluated based on the status of the order.