Shipping and Delivery Policy
DELIVERY AND SHIPPING POLICY
1. General Information
This Delivery and Shipping Policy regulates the procedures and principles regarding the preparation, handover to the shipping carrier, and delivery to customers of orders placed through the Kalem İnternet Hizmetleri Ltd. Şti.-operated website mertergiyim.com.
As mertergiyim.com, our top priority is to deliver your orders safely, completely, and as quickly as possible.
2. Order Confirmation
Orders placed through mertergiyim.com are confirmed only after payment by Credit Card or Bank Transfer / EFT has been received in full in our company accounts.
Orders for which payment confirmation has not been received will not be prepared, and the shipping process will not begin.
3. Order Preparation Process
Following payment confirmation, your order undergoes product inspection, quality control, packaging, and shipping processes.
During busy campaign periods, public holidays, or due to force majeure, the preparation time may vary.
4. Delivery
Orders are delivered throughout Türkiye via contracted shipping companies.
Deliveries are made to the delivery address provided during checkout.
The recipient is responsible for any delays and additional costs arising from incomplete or incorrect address information.
5. International Shipments
mertergiyim.com ships wholesale products to many countries around the world.
For international shipments, the following may vary depending on the legislation of the relevant country:
Customs procedures
Import regulations
Taxes
Customs duties
Local delivery procedures
Unless otherwise agreed in writing, any taxes, duties, and similar obligations arising in this context are the responsibility of the recipient.
6. Shipping Delivery
It is important to check the package's external condition upon delivery.
If the package shows any of the following:
Dents
Tears
Wetness
Opening
Damage
the recipient must have a damage report prepared by the shipping carrier before accepting the delivery.
Deliveries without a damage report may be deemed to have been delivered in good condition.
7. Undeliverable Orders
Shipments that cannot be delivered because the recipient is not present at the delivery address, the address information is incorrect, or for reasons not attributable to the shipping company will be handled in accordance with the relevant shipping procedures.
Any additional delivery costs arising from this situation may be charged to the recipient.
8. Force Majeure
Delivery delays may occur due to natural disasters, war, epidemics, strikes, transportation disruptions, customs procedures, decisions of official authorities, and other similar force majeure events.
In such cases, mertergiyim.com will provide the necessary information as soon as possible.
9. Contact
You may contact us with any questions regarding delivery and shipping processes.
Company Name: Kalem İnternet Hizmetleri Ltd. Şti.
Brand: mertergiyim.com
MERSIS No: 0491068986800001
Tax Office: Maslak Tax Office
Tax No: 4910689868
Electronic Notification (UETS) Address: 25939-80513-10134
Address: Sultan Selim Mahallesi, Eski Büyükdere Caddesi, No:61, Door No:2 Kağıthane / İstanbul
Phone: 0532 325 97 88
Email: info@mertergiyim.com