Shipping and Delivery Policy
DELIVERY AND SHIPPING POLICY
1. General Information
This Delivery and Shipping Policy regulates the procedures and principles regarding the preparation, shipment, and delivery of orders placed through the website mertergiyim.com, operated by En Yazılım Tekstil Plastik Kozmetik Pazarlama Danışmanlık Ltd. Şti..
As mertergiyim.com, our top priority is to ensure your orders are delivered securely, completely, and as quickly as possible.
2. Order Confirmation
Orders placed on mertergiyim.com are confirmed only after the full payment via Bank Transfer / EFT is received in our company accounts.
Orders without payment confirmation will not be processed or shipped.
3. Order Preparation Process
After payment confirmation, your order undergoes product inspection, quality control, packaging, and shipment stages.
Preparation times may vary during busy campaign periods, official holidays, or due to force majeure.
4. Delivery
Orders are delivered throughout Turkey via contracted courier companies.
Deliveries are made to the address specified during the order.
The buyer is responsible for delays and additional costs caused by incomplete or incorrect address information.
5. International Shipments
mertergiyim.com ships wholesale products to many countries worldwide.
For international shipments;
Customs procedures
Import regulations
Taxes
Customs fees
Local delivery processes
may vary according to the regulations of the destination country.
Any taxes, fees, or similar obligations arising from this are the buyer's responsibility unless otherwise agreed in writing.
6. Cargo Delivery
It is important to inspect the package's external condition upon delivery.
If any of the following are detected on the package;
Crushing
Tearing
Wetness
Opening
Damage
a report must be prepared by the courier before accepting the delivery.
Deliveries without a damage report are considered delivered in good condition.
7. Undelivered Orders
Shipments that cannot be delivered due to the recipient's absence at the delivery address, incorrect address details, or reasons not caused by the courier company will be handled according to the relevant courier procedures.
Additional delivery costs arising from this situation may be charged to the buyer.
8. Force Majeure
Delays in delivery may occur due to natural disasters, war, epidemics, strikes, transportation obstacles, customs procedures, official authority decisions, and similar force majeure events.
In such cases, mertergiyim.com will provide necessary information as soon as possible.
9. Contact
For any questions regarding delivery and shipping processes, please contact us.
Company Name: En Yazılım Tekstil Plastik Kozmetik Pazarlama Danışmanlık Ltd. Şti.
Brand: mertergiyim.com
MERSİS No: 0334104633200001
Tax Office: Maslak Tax Office
Tax Number: 3341046332
Electronic Notification (UETS) Address: 25898-56676-63524
Address: Mehmet Nesih Özmen Mahallesi, Savaş Caddesi, Vardarlı Çarşı, No:21, Floor:2, Shop:37, Merter / Istanbul
Phone: 0532 325 97 88
Email: info@mertergiyim.com